| 1 | General Manager |
| 2 | Restaurant Manager |
| 3 | Reception Staff |
| 4 | Restaurant Staff |
| 5 | Cleaners |
| 6 | Maintenance Staff |
|
User(s)
|
Use Case
|
| 1,2,3 | Register A New Customer |
| 1,2,3 | Book A Room |
| 1,2,3 | Guest Cancels A Room Booking |
| 1,2,3 | Guest Checks In |
| 1,2,3 | Guest Does Not Turn Up For A Room Booking |
| 1,2,3 | Guest Checks Out |
| 1,2,3,4 | Guest Queries Current Total Of His/Her Bill |
| 1,2,3,4 | Guest Reserves A Table In the Restaurant |
| 1,2,3,4 | Guest Cancels A Restaurant Booking |
| 1,2,4 | Guest Arrives For A Restaurant Booking |
| 1,2,4 | Guest Does Not Turn Up For A Restaurant Reservation |
| 1,2,4 | Guest Orders Food/Drink in the Restaurant |
| 1,2,4 | Guest Leaves The Restaurant After Eating |
| 1 | Move Guest To Another Room |
| 1,3 | Change Tariff For A Particular Room |
| 1 | Change Tariff For All The Rooms Of A Particular Standard |
| 1,2,3,4 | Guest Has A Compliment/Complaint |
| 1,2 | Remove An Item From A Guest�s Bill |
| 1 | Refund An Item To A Guest |
| 1,2 | Change Number Of Tables In The Restaurant |
| 1 | Show Room Booking For Week X |
| 1,2 | Show Table Reservations For Week X |
| 1 | Show Takings Of Hotel (Rooms Only) For Week X |
| 1,2 | Show Takings Of Restaurant For Week X |
| 1 | Show Takings Of Entire Hotel For Week X |
| 1,2,3,5 | Clean Room |
| 1,2,3,6 | Repair To Room |
| 1,3,5,6 | Log A Fault |